Handelsbanken the Netherlands is a personal relationship bank for private individuals, entrepreneurs, and real estate companies. We believe it’s important that everyone can use our products and services — including people with a disability.
On this page, you’ll find more information about how we approach accessibility. We're happy to think along with you. Having trouble with something? Please
us or visit one of our branches. Together, we’ll find a suitable solution.
Website accessibility
Our website is designed according to the international accessibility guidelines (WCAG 2.1, levels A and AA). This means the site is accessible to as many people as possible – including those who are visually impaired, deaf, hearing impaired, or physically limited.
If you have trouble reading or viewing the website, the following features might help:
- The website can be enlarged up to 400% without losing information
- You can navigate using the keyboard via the Tab key
- Most pages work with screen readers or speech recognition software
- Images include alternative text
- The texts are written at B2 language level
Recommended browsers
For the best and safest experience, we recommend using the latest version of one of the browsers listed on our
.
Are you using an older version? Some features may not work properly. If you have any questions, our
is happy to help.
Security and fraud prevention
We continuously work to keep our products and services secure. However, using the internet always comes with risks. Visit our page
to learn how to protect your personal information and avoid online fraud.
Want to know more about how we handle your personal information? Please read our .
Want to know more about how we handle your personal information? Please read our .
How do we keep our products and services accessible
We’re continuously improving our products and services. We closely follow changes in the law and keep up with new developments. Accessibility is always part of this process – for example, when new tools require technical adjustments.
We also think it’s important to know how our customers experience our products and services. That’s why we regularly conduct customer research, and ask whether our products and services are also usable for people with disabilities.
The Netherlands Authority for the Financial Markets (AFM) checks whether we meet accessibility requirements. If we don’t meet a requirement, we solve the issue as quickly as possible. We have a clear process in place: we investigate customer questions and complaints, and we also perform our own checks. This way, we know if our products and services meet the requirements. If we discover something that doesn’t work properly, we report it and make improvements.
We also think it’s important to know how our customers experience our products and services. That’s why we regularly conduct customer research, and ask whether our products and services are also usable for people with disabilities.
The Netherlands Authority for the Financial Markets (AFM) checks whether we meet accessibility requirements. If we don’t meet a requirement, we solve the issue as quickly as possible. We have a clear process in place: we investigate customer questions and complaints, and we also perform our own checks. This way, we know if our products and services meet the requirements. If we discover something that doesn’t work properly, we report it and make improvements.
Service and support
Do you have questions about our services? Visit our
page for more information or contact our customer service:
Telephone: 0800 820 00 20 (toll-free)
Telephone: +31 20 412 77 92 (from outside the Netherlands)
What does accessibility mean?
From 28 June 2025, banks must make their products and services usable for as many customers as possible — including customers with a disability. Accessibility means that everyone can bank independently, for example via online banking or the app.
