Fraud and security

Protect yourself from fraud. Here you can read how to identify fraud, prevent it, and what steps to take if you suspect fraud. If you believe you have been affected, contact us and report it immediately.

Handelsbanken will never ask you to:

Transfer money to other accounts over the phone or in a text message (not even in an emergency!).
Send your login card by post.
Pass on passwords or other security codes by phone or text message.
Access your computer or smartphone.

We will also never send an employee to your home to collect your login card for online banking or PIN codes.

Do you suspect fraud?

Do you suspect fraudulent activity or do you want to report a fraud, it’s important that you act quickly. Let us know what happened so we can take immediate action.

Report a fraud

How can you keep your banking secure?

Five security rules

Keep your security codes secret.
Make sure that your debit card is never used by anyone else.
Keep your computer updated and use an updated antivirus program.
Check your account for suspicious transactions.
Report incidents directly to the bank and follow the bank’s instructions.

Security rules (in Dutch)

Financial crime prevention

At Handelsbanken, we are actively committed to preventing financial crime, such as money laundering. We follow strict international regulations to help make the world a safer place.

For more information visit also: , or (Dutch).

Financial Crime Prevention (in Dutch)

WhatsApp fraud

With WhatsApp fraud, scammers use text messages to pretend to be a close friend who ask you to pay or lend money to them. Be alert as soon as a friend asks you to pay or transfer something via a text message, even if that message was sent from a known email address or mobile number.

If a son, daughter or other loved one asks via text message to pay or transfer something, do so only after you have spoken in person.

Helpdesk fraud

With bank helpdesk fraud, scammers pose as bank employees. Although measures have been taken, scammers misuse the bank's name or phone number. The scammer is trying to gain your trust so that you make a payment.

Prevent these scammers from accessing your data and learn how to spot and prevent bank help desk fraud.

Phishing

Phishing emails often ask for personal information, such as your username, password, account number or credit card number. Handelsbanken, or any other bank, will never ask for your details. Certainly not by e-mail.

Communication about your personal information is only through personal contact at your local office. if you receive an email that you do not trust or send an email to