Help to log in
Card reader with or without cable?
With the cable
Without the cable
- Forgotten or lost pincode
If you enter an incorrect login code three times, the login card will be blocked. From that moment on you will unfortunately no longer be able to use your login card. Your login code is provided once and, in accordance with Handelsbanken security regulations, can no longer be requested after the application process. If you have forgotten your login code, you can request a new login card. Please contact your local branch for this.
- Issues with your card-reader or cable
If you experience problems with your card reader, please contact our customer service. You can request a new card reader from your local branch.
- Issues with your log-on card
If you experience problems with your login card, please contact our customer service. You can request a new login card at your local branch.
Frequently asked questions
How do I receive my log-on card?After choosing a login code, we will send the log-on card to you. You will receive the log-on card within a couple of working days.
How do I activate my log-on card?Once you have received the log-on card, it is active and ready to use.If you have not receive the log-on card? Please contact our customer service
How do I choose the pin code for my log-on card?
What is the difference between logging in with cable or without?
With the cable: With the card reader connected fewer keystrokes are required to log in. You will need to install a driver and security application. Read more how to log in with the cable
Without the cable: When you log in without the cable attached you can use your internet banking on any device connected to the internet. It then generates one-time codes to log in. Read more how to log in without the cable
Can I log in with my blue debit card in internet banking?
For security reasons, we make a distinction between a debit card and a log-on card. With the blue debit card you can only pay and withdraw money. With the gray log-on card you can only log in to internet banking.
What is the difference between 'Login' and 'Sign' on the card reader?You only use the 'Login' button on the card reader if you want to log in to Private Internet Banking. You use the 'Sign' button to sign a payment, the Private Mobile Banking Agreement or to register your smartphone or tablet.
Ik heb drie keer de verkeerde inlogcode ingevoerd en mijn inlogkaart is geblokkeerd. Wat nu?Uit veiligheid blokkeren we uw inlogkaart nadat u drie keer de verkeerde inlogcode intoetst. De inlogkaart kunt u na blokkeren niet meer gebruiken. Een nieuwe inlogkaart vraagt u aan bij onze klantenservice.