If you are having trouble logging in, it could be for several reasons.
If you try to log in with the cable, we recommend that you always disconnect the cable from the computer and card reader. We will then ask you to restart the computer, reconnect the cable and card reader to the computer and try to log in again.
When logging in without a cable, it is important that you use the correct function of the card reader. When logging in, press 'Login' at the top left and when signing or confirming a change or payment, press 'Sign'. If you turn this around it seems to work correctly, but our system sees this as an incorrect answer code.