Help and support

Here you will find answers to frequently asked questions about our digital services.
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Log in to Online Banking

Are you logging in to Individual Online Banking for the first time? You will be online in three steps.

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Help to log in 

Here you will find information about logging in, common error messages and current information.

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Activate Mobile Banking

Activate our Mobile Banking app and manage your bank account safely and quickly with your smartphone or tablet. Currently we have the Mobile Banking app only available in Dutch. 

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System requirements

To be able to use our services, your computer and devices need to meet some requirements. Here is updated and relevant information regarding our system requirements.
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Install the BankID security software

Your log-on card contains a BankID when the card reader is connected with cable. To be able to use your BankID, you must install a driver for the card reader and the BankID application.

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Online security

Handelsbanken prioritises your security. Nevertheless, for you to avoid being a victim of fraud, you also need to think about how to protect your devices, such as computers and phones, your cards and PINs and particularly yourself by protecting your identity.