At Handelsbanken, we strive diligently every day to provide the best possible service to our customers. Customer satisfaction is of paramount importance to us. The feedback we receive from our customers is highly valuable to us and aids us in enhancing our products and services.
One of the ways we obtain this feedback is through annual surveys conducted among customers of Dutch banks, assessing their satisfaction with their respective banks. These surveys are conducted by the independent market research firm EPSI Rating (Extended Performance Satisfaction Index).
According to the most recent survey (EPSI Rating, 2023), our customers have once again ranked us as the most satisfactory bank when compared to the major Dutch banks, marking the eleventh consecutive year of such recognition.
One of the ways we obtain this feedback is through annual surveys conducted among customers of Dutch banks, assessing their satisfaction with their respective banks. These surveys are conducted by the independent market research firm EPSI Rating (Extended Performance Satisfaction Index).
According to the most recent survey (EPSI Rating, 2023), our customers have once again ranked us as the most satisfactory bank when compared to the major Dutch banks, marking the eleventh consecutive year of such recognition.
What is EPSI?
EPSI Rating is a European research institute that has been conducting independent and regular customer satisfaction surveys in specific sectors, including the banking industry, since 1999.
EPSI Rating Group
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