At Handelsbanken, we work hard every day to serve our customers in the best possible way. Customer satisfaction is one of our top priorities, and the feedback we receive from our clients is invaluable. It helps us continuously improve our products and services.
One of the ways we gather this feedback is through an annual survey conducted by the independent research firm EPSI Rating (Extended Performance Satisfaction Index), which measures how satisfied customers are with their banks in the Netherlands.
According to the most recent EPSI survey (EPSI Rating, 2024), our customers have ranked Handelsbanken as the most satisfying bank for the twelfth year in a row, outperforming the major Dutch banks.
One of the ways we gather this feedback is through an annual survey conducted by the independent research firm EPSI Rating (Extended Performance Satisfaction Index), which measures how satisfied customers are with their banks in the Netherlands.
According to the most recent EPSI survey (EPSI Rating, 2024), our customers have ranked Handelsbanken as the most satisfying bank for the twelfth year in a row, outperforming the major Dutch banks.
What is EPSI?
EPSI Rating is a European research institute that has been conducting independent and regular customer satisfaction surveys in specific sectors, including the banking industry, since 1999.
EPSI Rating Group
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