1. Customer satisfaction
klanttevredenheid

Customer satisfaction

The bank with the most satisfied customers.

Handelsbanken: best in customer satisfaction for the tenth year in a row

At Handelsbanken, we want to provide our customers with the best possible service. Based on valuable feedback we receive from our customers, we are constantly working to improve our products and services.

One of the ways we obtain this feedback is through the independent customer satisfaction survey conducted by EPSI Rating (Extended Performance Satisfaction Index).

The most recent survey (EPSI Rating 2022) shows that, for the tenth year in a row, Handelsbanken’s customers in the Netherlands are the most satisfied with their bank, compared to the major Dutch banks.

What is EPSI?


EPSI Rating is a European research institute that has been independently and regularly conducting customer satisfaction surveys in selected sectors since 1999.

EPSI Rating GroupOpens in a new window


Klanttevredenheids tabel 2022
In the EPSI customer satisfaction index, Handelsbanken scores 77.3 among its retail customers. For the Dutch banking sector as a whole, the satisfaction score is 68. For corporate clients, Handelsbanken scores 76.5 compared to a sector average of 65.2. With these scores, Handelsbanken has the highest customer satisfaction among both private and business customers for the tenth year in a row, compared to the major Dutch banks.
Source: EPSI Rating (2022)