Handelsbanken the Netherlands is a personal relationship bank for private individuals, entrepreneurs, and real estate companies. We believe it’s important that everyone can use our products and services — including people with a disability.
Website accessibility
Our website is designed according to the international accessibility guidelines (WCAG 2.1, levels A and AA). This means the site is accessible to as many people as possible – including those who are visually impaired, deaf, hearing impaired, or physically limited.
If you have trouble reading or viewing the website, the following features might help:
- The website can be enlarged up to 400% without losing information
- You can navigate using the keyboard via the Tab key
- Most pages work with screen readers or speech recognition software
- Images include alternative text
- The texts are written at B2 language level
Recommended browsers
Security and fraud prevention
Want to know more about how we handle your personal information? Please read our privacy notice .
How do we keep our products and services accessible
We’re continuously improving our products and services. We closely follow changes in the law and keep up with new developments. Accessibility is always part of this process – for example, when new tools require technical adjustments.We also think it’s important to know how our customers experience our products and services. That’s why we regularly conduct customer research, and ask whether our products and services are also usable for people with disabilities.The Netherlands Authority for the Financial Markets (AFM) checks whether we meet accessibility requirements. If we don’t meet a requirement, we solve the issue as quickly as possible. We have a clear process in place: we investigate customer questions and complaints, and we also perform our own checks. This way, we know if our products and services meet the requirements. If we discover something that doesn’t work properly, we report it and make improvements.
Service and support
Telephone: 0800 820 00 20 (toll-free)
Telephone: +31 20 412 77 92 (from outside the Netherlands)
What does accessibility mean?
From 28 June 2025, banks must make their products and services usable for as many customers as possible — including customers with a disability. Accessibility means that everyone can bank independently, for example via online banking or the app.
