Feedback and complaints procedure at Handelsbanken
Handelsbanken takes customer complaints very seriously as they are an excellent way of drawing attention to parts of the business that are not functioning as intended. As such they provide us with an ideal opportunity to seek continual improvement.

Your branch will deal with complaints
We are always happy to get feedback from our customers. If you are dissatisfied, have a complaint to make or want to raise any other matter, first contact your branch. Handelsbanken’s policy for handling customer complaints is to treat them efficiently and conscientiously. You are entitled to a prompt and factually correct reply in writing. We aim to provide you with a reply to your satisfaction within two weeks.

If you are not satisfied with the branch’s decision
If you are not satisfied with the branch’s decision, you can contact the Regional Head Office of Handelsbanken in the Netherlands. The head office will reappraise your complaint. You can contact us at klachten@handelsbanken.nl

Dissatisfied with Handelsbanken’s decision?
We will do our best to help you, but if you are still dissatisfied and have gone through the internal complaint procedure of Handelsbanken, you can invoke a procedure within three months of our final decision at Klachteninstituut Financiële Dienstverlening (KiFiD). KiFiD is an independent agency that handles complaints about financial services. You can visit the website of KIFID for more information https://www.kifid.nl//.

Via mijnkifid.nl you can present your complaint. Here you can follow the status of your complaint and upload all relevant files. It is also possible to download the complaint form and send it via post:

KiFiD
Postbus 93257
2509 AG Den Haag


You can also bring a case to the Dutch civil court.







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