1. Security

Security and fraud prevention

Protect your computer, mobile phone and personal information.

Five security rules

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  1. Keep your security codes secret.
  2. Make sure that your debit card is never used by anyone else.
  3. Keep your computer updated and use an updated antivirus program.
  4. Check your bank account regularly.
  5. Report incidents directly to the bank and follow the bank’s instructions.

Common types of fraud and scams

There are various forms of fraud and fraudsters are finding more and more creative ways to defraud. View the different types of frauds at www.veiligbankieren.nOpens in a new windowl or at fraudehelpdesk.nlOpens in a new window for the most up-to-date frauds.

It is important to always report fraud. If you suspect that you are dealing with fraud, please contact our customer service. Call us on 0800 820 00 20 or from abroad: +31 20 412 77 92. We are available in Dutch from Monday to Friday, from 08:00 to 18:00. In English we are available 24 hours a day, 7 days a week.

Block debit card

If you lose your card, have it retained by a cash machine, or think your PIN code has been compromised, please report this immediately. Our customer service is available 24/7. Call us on 0800 82 000 20, or +31 20 412 77 92 from outside the Netherlands.

We will block your debit card as soon as you contact us. If you see strange activity on your account, please also report this immediately. You will receive a new debit card after blocking your card.
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Fraud can occur in various situations. Your personal information may have been stolen by a computer virus. Or a person may call you and ask for your banking security information, such as your password or log-on card number. 

Handelsbanken always ensures a secure environment and processes sensitive information very strictly. Do you suspect that your data is being used by unauthorised persons? Or do you see unauthorised transactions on your account? Please contact our customer serviceOpens in a new window
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E-mail phishing  

When a person or organization masquerades as someone you may know via email, we call this phishing. Phishing emails often ask for personal information, such as your username, password, account number or credit card number.

Handelsbanken, or any other bank, will never ask for your details. Certainly not by e-mail. Communication about your personal information is only through personal contact at your local office. Do you receive an email that you do not trust? Contact usOpens in a new window or send an email to reportphish@handelsbanken.se.